Knowing that all it takes to change a tag on a .co.uk is to enter the new tag into a form online, I find it hard to justify a charge of any kind – any tiny cost surely comes out of the profit I’ve made from the customer over the years. Nor can I understand why some tag holders email back a form to be completed and submitted along with photo ID or a utility bill or even (horrifyingly) a bank statement to “prove” the identity of the owner.

A client recently logged into his secure control panel at his old host, requested a tag change and it has taken a week to get the form demanding all the above. I think this is unforgivable. The client is exasperated, and annoyed that he has to spend his valuable time filling in a pointless form and hunting for the required ID. He knows it’s all unnecessary because when he asked me several years ago to change the tag to theirs, I did it instantly while he was still on the phone… and I was on holiday in Greece at the time too. He’s pleased to be coming back to me.

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R

1)They do not allow enough time from the “renew” date for you to cancel and transfer your domain.
2)They auto renew contracts, even ofcom have banned these now as they are illegal.
3)Their fees are the highest I could find anywhere on the internet, by a LONG way.
4)The member of staff that spoke to me had no interest of solving my problem, they simply wanted my money.
5)Bring it on ems-internet, you and the way you do business needs to be stopped, in my opinion. You are rude, aggressive, do not make it clear how customers can cancel and to top it it all you post fake reviews of your own company on the internet. Take me to court and I will have all your computers and those of your employees examined to prove this.

It’s all quite a bit of a saga over the little review I originally left

I must say I was VERY surprised at how simple the process was when I assisted my client as I thought there would be some sort of mediation involved. Perhaps it comes down to the judgement of the Nominet staff taking the call?

Some would say you should go through the small claims court to get your money back but I suspect the time and effort it would take probably wouldn’t be justified.

Best of luck!

K

It’s a 1 minute job to transfer a domain name so why charge for it? Also, I believe it’s always best to deal with outgoing clients and their new providers in a polite manner as the bad press is just not worth it.

This morning two emails drop into my inbox from Nominet notifying me that one of my clients has gone direct to them and changed admin contacts and the IPSTAG.

A couple of weeks prior the client’s new provider had emailed us asking to transfer the domain and I notified them that once the client cleared their outstanding account (they never advised they were transferring and owed XX months hosting) I would gladly change the contact details and IPSTAG. We exchanged a few further emails and I was informed the client would be in touch.

Fast forward to present day and it appears that provider instead guided the client through the process of transferring the domain direct through Nominet.

Now, I would never dream of doing this to another web professional, but do I want the rules changed? I’m not sure as for all I am really upset at losing money for services provided in good faith (and had provided to this client for over 5 years) I know there are so many charlatans out there who do hold onto domains or change for them to be transferred for no good reason.

Hmmmmph!